Thanks for shopping at www.celebrity-facemasks.com.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Personalised items: masks, cards and other items made from your own photo or text are made to order, so they can’t be returned or exchanged unless they arrive faulty or damaged.
Faulty or damaged items: if anything arrives faulty, damaged or not as described, contact us within 14 days of delivery with a photo and we will reprint it or refund you in full, including postage.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
Once your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 3 working days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund
Contact Us
If you have any questions on how to return your item to us, contact us on 01439 771468 or email shaun@depthchargedesign.co.uk.
Return address: DepthChargeDesign & Print Ltd, Unit 1, Balmforth Business Park, Sawmill Lane, Helmsley, York YO62 5DQ, United Kingdom.